Since the COVID-19 outbreak, many companies have had to change how they do business. To help facilitate this, Facebook has just added some new features to enable businesses to let their customers know about these temporary changes. You can tell your customers that you’re now offering virtual classes online or that you’re doing delivery instead of dine-in. Businesses that are closed for the time being can announce this on Facebook as well.
Updating Temporary Service Changes
A business owner can go to Page Settings and select: > Page Info > Hours > Select “Temporary Service Changes”.
You can then choose to show whether your business is temporarily closed or pick from: online services, delivery, pick up or other changes. Facebook encourages you to give as much information as possible here. To add or change business hours, you go into Edit Page Info on the lefthand side of the page, scroll down to the hours section and click on selected hours. Click Time to customise your hours and click the hours to edit them.
How Temporary Service Changes Can Appear
When a business makes these updates, the info will appear on the page itself, the page preview, in Search and in business lists of local resources. So if someone on Facebook chooses a local business, they will see what is currently available, such as a temporary closure, or pickup only, for example.
Facebook’s new options are a useful resource for businesses and should be used to keep your customers informed and to reassure them of your company’s situation.